FAQ's
RETURN POLICY
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, email us at arowllc@yahoo.com with photos of wrong/damaged items and we’ll accomadate that for you.
WRONG ADDRESS
If you provide an address that's considered insufficient by the courier, the shipment will be returned to our facility. You'll be liable for reshipment costs once we have confirmed an updated address with you.
UNCLAIMED MERCH
Shipments that go unclaimed are returned to our facility, you'll be liable for the cost of the reshipment.
You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
REACH OUT BEFORE YOU RETURN
Please contact us at arowllc@yahoo.com before returning any products. We don't refund orders for buyer’s remorse.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
At this time, we don't offer exchanges.
We offer Shipping in the U.S. and Canada
Unfortunately, we don't ship to the following countries: North Korea, Iran, Syria, Crimea, and Cuba.
HOW LONG DOES SHIPPING TAKE?
Usually, it takes 3–7 business days to fulfill an order, after which it’s shipped out.
It takes 5-7 business days on average on orders within the United States.
International orders take anywhere between 5-20 business days on average, depending on the location.
MY ORDER SHOULD BE HERE BY NOW, BUT I DON'T SEE IT. WHAT'S NEXT?
We completely understand things happen, so before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us an email at arowllc@yahoo.com
Arow LLC is compliant with The General Data Protection Regulation.
(GDPR) (EU) 2016/679.
It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.
At Arow LLC we collect:
- Your name and surname
- Your email address
- Your physical address
- Your phone number
- The data about the browser and device you use to view the store
- The way you navigate the store
We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.
We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)
Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.
- Payment services use your credit card number, your name and surname to verify and process your payments for our products
- Postal services use your first name, last name, and physical address to arrange the product delivery for you
- Mass mailing services use your email address to send you emails (if you have subscribed for them)
If you keep browsing our online store after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.
If you don’t agree to these terms, please leave the website.
We are doing our best to guarantee the security of your personal details while keeping and using them.
If you have questions, please feel free to drop us a message and we'll get back to you in 6 - 24hrs or send us a direct email to arowllc@yahoo.com.